Action Builder

Lead designer, 2025

With Zendesk’s new Action Builder, your AI and human agents can easily resolve complex issues across systems. This no-code experience lets you design and deploy custom integrations and automations across Zendesk and your favorite apps, no developer required.

This forms part of Zendesk’s Resolution Platform, integrating artificial intelligence with human expertise to deliver faster and smarter resolutions across all communication channels.

Achievements

Keynote launch at Zendesk Relate

Product experience

Keynote launch at Zendesk Relate